Dear users, we will collect your refund/withdrawal account information when you request a refund/withdrawal, including but not limited to the bank name, account number, your name, your city, email information, etc.

If you accept the Account Information Retention Agreement, you grant permission to save the refund/withdrawal account information you provided, including but not limited to the bank name, account number, your name, your city, email information, etc.

If you do not accept the Account Information Retention Agreement, we will completely delete your refund/withdrawal account information, including but not limited to the bank name, account number, your name, your city, email information, etc.

Once you enter the refund/withdrawal account information on our website, we will strictly encrypt the refund/withdrawal account information provided to protect your account information. We will strictly follow the guidelines of the PRIVACY STATEMENT for any information related to the refund/withdrawal process.

1. (Introduction to the refund / withdrawal operation)

Dear users, we offer three refund/cash-out options, for example, you can choose to have the refund/withdrawal made to a Yesbank account (Only available for users in India)/Paytm (Only available for users in India)/PayPal account.

2. (Introduction to the refund process)

If you choose your Yesbank account as the refund/withdrawal method, you will need to enter the IFSC Code/Bank Account/Name/City information on the website and reconfirm the account information;

If you choose your Paytm account as the refund/withdrawal method, you will need to enter the Account Number information on the website and reconfirm the account information.

If you choose your PayPal account as the refund/withdrawal method, you will need to enter the associated email on the website.

To ensure the security of your accounts and your money, if you request a refund/withdrawal to an account suspected of misappropriation, we will suspend such refund/cash-out or request the corresponding information from you.

3. (Estimated Refund / Withdrawal Time)

If you choose a Yesbank account to process your refund/withdrawal, such refund/withdrawal will be completed within 2-3 business days;

If you choose a Paytm account to process your refund/withdrawal, such refund/withdrawal will be completed within 3-7 business days;

If you choose a PayPal account to process your refund/withdrawal, such refund/withdrawal will be completed within 2-7 business days;