1.1 Scope of Application. Welcome to SHEIN.com. These Terms and Conditions ( "Agreement" or "Terms" ) constitute a contract between you and Roadget Business Pte. Ltd., as the operator of the Site and the App (as defined below), and Fashion Choice Pte. Ltd. (the "Company" ), as the company that uses the Site and App to sell products to you, collect payment, and process your returns (as applicable, "SHEIN" , "we" , "us" and "our" shall refer to Roadget Business Pte. Ltd. and/or Fashion Choice Pte. Ltd. And "you" or "your" shall refer to the user of the Services (as defined below). These Terms govern your use of our website at SHEIN.com (the "Site" ", which includes local versions of the Site, such as co.shein.com), any mobile applications ( "Apps" ) that hyperlink to this Agreement, any other written, electronic, and oral communications with SHEIN and its affiliated entities, or any website, page, feature, or content owned and operated by us that hyperlinks to this Agreement (collectively, including the Site and Apps, the "Services" ).

There are other websites that use the SHEIN brand and are operated by entities affiliated with the Company ( "Other SHEIN Sites" ). There may be terms and conditions linked to the Other SHEIN Sites that may apply to you if you also access such sites.

By accessing or using the Services in any way, including, without limitation, visiting or browsing the Site, downloading the mobile applications, registering an account, or contributing content or other materials to or through the Site or Apps, you expressly understand, acknowledge, and agree that you have read and understood the Terms and agree to be bound by them.

You are only authorized to use the Services if you agree to comply with all applicable laws and these Terms. If you reside in one country but place an order for products to be shipped to another country, you may be redirected to the local Site of that country, which may be a different SHEIN Site. You will be subject to the Terms of that local Site.

In addition, you may read our Privacy and Cookie Policy at any time to learn more about how the Company collects, stores, and protects your information when you use the Services. Our Privacy and Cookie Policy is incorporated by reference into these Terms as if fully set forth herein.

1.2 Updates to the Terms. We reserve the right to modify the Terms, including the Privacy and Cookie Policy, at any time, at our sole discretion. By continuing to use the Services following such changes (regardless of whether or not the Company has sent you a notice), you agree to be bound by any variations made by us to this policy and/or the accompanying policies/agreements, including, without limitation, the Privacy and Cookie Policy. It is your responsibility to check this policy and/or the accompanying policies/agreements from time to time to verify such variations.

1.3 Acceptance of the Terms. To shop with us, you must be at least 16 years old. Any access, browsing, or any other use of the Services indicates your acceptance of all the terms and conditions of this Agreement. If you do not agree with any part of the Terms, you must immediately cease accessing or using the Services. Please read this Agreement carefully before proceeding.

If you have any questions regarding these Terms or our Privacy and Cookie Policy, you may contact us at any time at [email protected] or use our Customer Service Platform as described in the "Contact Us" section below.

2.1 Representations. By using our Services, you accept the processing of information and data and represent that all information and data provided by you are truthful and correspond to reality. You represent and warrant that you are at least 16 years old or that you are visiting the Services under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, the Company grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Services by displaying them in your Internet browser, in the case of our Site, or on your mobile devices, in the case of our Apps, solely for the purpose of making purchases of personal items sold on the Site or Apps and not for any commercial use or on behalf of third parties, unless explicitly permitted in advance by the Company. Any breach of this Agreement will result in the immediate revocation of the license granted in this paragraph without prior notice.

2.2 Use Limitations. Except as permitted in the preceding paragraph, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works, translate, modify, reverse engineer, disassemble, decompile, or otherwise exploit the Services or any part thereof, unless expressly permitted in writing by the Company. You may not make any commercial use of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by the Company in advance. The Company reserves the right to refuse service, cancel accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload, distribute, or otherwise publish through the Services any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or may give rise to any civil or criminal liability under local or international law; or (c) includes errors, logic bombs, viruses, worms, trap doors, Trojan horses, or other code, material, or property that is malicious or technologically harmful.

Additionally, you agree not to:

2.3 Account creation and termination. To access some features available on the Services, you will need to create an account. You may not use another person's account. Every time you use a password or ID, you will be deemed authorized to access and use the Site or Applications in a manner consistent with the terms and conditions of this Agreement, and the Company has no obligation to investigate the authorization or origin of such access or use of the Services.

You shall be solely responsible for all access and use of the Services by any person using the password and ID originally assigned to you, whether or not such access and use of the Site is actually authorized by you, including, without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and ID assigned to you. Under no circumstances shall we be liable for the loss, theft, or fraudulent use of your User Account. You must notify us immediately of any unauthorized use of your password or ID or any other breach or threatened breach of the security of the Site or App. Do not use the same password for this Site or App as you use for other sites.

The User Account is provided for the regional Site or App that is used for the initial setup. Depending on the Site through which you create your User Account, your account will be managed by the entity responsible for operating that Site, as set forth in Clause 1.1 (Scope) of the terms and conditions governing the use of that Site (for example, if you created your account at co.shein.com, then your account will be managed by Fashion Choice Pte. Ltd). If you already have an account on the Effective Date of these Terms, based on the location associated with your account, it will be managed by the entity indicated in Clause 1. (Scope) of the terms and conditions governing the use of that Site (for example, if your billing address is located in an area other than the European Union, Albania, Andorra, Armenia, Bosnia and Herzegovina, Georgia, Iceland, Monaco, Montenegro, North Macedonia, Norway, Moldova, San Marino, Serbia, Holy See, Kosovo, Switzerland, Liechtenstein, Russian Federation, Belarus, United States, United Kingdom, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, Jordan, Singapore, Brunei Darussalam, Cambodia, East Timor, Guam, Indonesia, Laos, Macao, Hong Kong, Malaysia, Maldives, Myanmar, Philippines, Sri Lanka, Taiwan, Thailand, Turkey, Vietnam, South Korea), your account will be managed by Fashion Choice Pte. Ltd. If you reside in one country but place an order for products to be shipped to another country, you may be redirected to the local Site of the country to which the products are being shipped.

From time to time, we may restrict access to some or all parts of the Services, including, but not limited to, the ability to upload documents, make payments, or send messages.

We may terminate your access to the Services at any time, at our sole discretion, without cause or prior notice, or if we believe that you have breached these Terms. You may cancel your account at any time, for any reason, by following the instructions on the Site or App, or by contacting us as described in the "Contact Us" section below. If your account is canceled, you may lose your account assets if you do not contact us.

By creating an account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive them, please use the link included in them to unsubscribe from our email list.

2.4 Wallet. If you create a User Account, you will be provided with a SHEIN digital wallet ( "Wallet" ) which you may use to collect and store wallet credits, gift cards, coupons, and promotional points issued by the Company through the Services. Subject to the terms below, wallet credits, gift cards, coupons, and promotional points stored in your wallet may only be redeemed with the Company in connection with the purchase of Company products, and not for any other purpose. The Wallet can be accessed at any time through the local Site or App under the "My Assets" section.

Promotional Points: Promotional Points can be earned and stored in "My Assets" through the use of our Services offered on your local site, app or social media accounts and the purchase of products in accordance with the specific provisions available at Promotional Points . Promotional Points are granted by the Company at its sole discretion; they are subject to expiration and cancellation by the Company. Promotional Points may only be redeemed on the site through which they were granted (for example, if Promotional Points were granted on the co.shein.com site, then they may only be redeemed on that site). Promotional Points cannot be redeemed for cash or refunded through PayPal or the debit/credit card used to make the original purchase.

Coupons: Coupons may be purchased from the Company from time to time or may be granted by the Company at its sole discretion. Coupons may be stored in "My Assets" and are subject to expiration and cancellation by the Company. SHEIN coupons that have been purchased may only be redeemed on the site where they were purchased (for example, if coupons were purchased on the co.shein.com site, then they may only be redeemed on that site). Redemption of SHEIN coupons granted by the Company free of charge is subject to limitations imposed at the Company's discretion from time to time. Coupons cannot be redeemed for cash or refunded through PayPal or the debit/credit card used to make the original purchase.

Wallet Credit: Wallet credit may be stored in your wallet by returning items and choosing wallet credit as a refund option. Wallet credits may only be redeemed on the site through which the wallet credit was granted (for example, if you ordered and subsequently returned a product on the co.shein.com site and chose to receive a credit, that wallet credit may only be redeemed on the co.shein.com site). To the extent permitted by applicable law, a wallet credit linked to a returned item may be withdrawn in cash to the original payment method used when placing the order. A wallet credit granted by the Company that is not linked to a returned item cannot be redeemed for cash.

Gift Cards: Gift cards can be redeemed and stored in "My Assets" by entering the gift card code through your User Account. Gift cards can be redeemed and stored by entering the gift card code through your User Account. Gift cards purchased after March 8, 2021 can only be redeemed on the site where they were purchased (for example, if a gift card was purchased after March 8, 2021 on co.shein.com, then that gift card can only be redeemed on that site). The redemption of gift cards granted for free by the Company may be used on Other SHEIN Sites subject to the limitations imposed at the Company's discretion from time to time. Gift cards cannot be redeemed for cash or refunded through PayPal or the debit/credit card used to make the original purchase.

You may use wallet credits, gift cards, paid or free coupons, and promotional points stored in "My Assets" as an additional payment option or discount to use on the Site, subject to the applicable conditions above and the provisions available in the Promotional Points section . While wallet credits received from returning an order can be refunded to the original payment method, wallet credits granted by the Company, promotional points, coupons, and gift cards cannot be redeemed for cash.

The Wallet is provided as part of the user account and is subject to the same provisions as set forth in Paragraph 2.3. If your Wallet has assets at the time of termination or cancellation of your account, you will forfeit such assets, except as provided by applicable law.

All your rights to the Wallet and to the wallet credits, gift cards, promotional coupons, and promotional points stored in your Wallet are personal and shall be extinguished upon your death. Your heirs, beneficiaries, and/or successors shall have no right to the Wallet or to the credits, gift cards, promotional coupons, and promotional points stored in your Wallet.

2.5 Customs. In accordance with customs regulations, you must provide valid and accurate information. All recipient names, addresses, and payer names must be valid. You are solely responsible for ensuring that the information you provide us is complete and accurate. If any information is missing or incorrect and prevents any shipment or delivery or customs clearance, we will not be liable and will not offer any compensation in such cases. You hereby authorize the Company and its affiliates to make declarations, submit, modify, and invalidate all declarations and documents necessary or useful for importing goods ordered by you on your behalf and for your account. This authorization includes the power to perform and receive services and deliveries, request the refund of any duties, taxes, and fees related to the import of goods, carry out administrative appeal and judicial procedures, as well as enforcement procedures and appeals and remedies in all instances, submit applications, claims, etc. to public authorities, courts, and other institutions, submit, withdraw, and/or waive legal remedies and appeals against judgments, orders, arbitration awards, payment orders, or any other orders and decisions of any kind, receive money, valuables, and documents and/or deeds. It also includes the right to instruct customs agents on your behalf and for your account and to grant sub-authorizations to customs agents and/or other representatives involved in handling matters related to the import of goods and compliance with regulations relating to the import of goods. As the importer, you are responsible for compliance with all laws and regulations of your own country.

When you use our Services and place orders through them, you agree to provide us with your email address, mailing address, and/or other contact information truthfully and accurately. You also agree that we may use this information to contact you in the context of your order if necessary.

We respect your right to privacy. By using our Services or in any other way, you accept and, where necessary, consent to the collection, use, and transfer of your information as set forth in the Privacy and Cookies Policy .

To see how we collect and use your personal information, including how to opt out of our non-transactional communications, please refer to our Privacy and Cookies Policy .

Should you detect that an error has occurred when entering your personal data during your registration as a user of our Services, you may correct such errors on our Site in the "My Account" section. In any case, you may correct errors related to personal data provided during the purchase process by contacting us, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy through our Site and Apps. The Services display confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in such sections has not been correctly provided. Likewise, the Services offer details of all items you have added to your shopping cart during the purchase process, so that before making payment, you can modify the details of your order.

If you detect an error in your order once the payment process has been completed, you must immediately contact our Customer Service Platform to correct the error.

Although we strive to provide accurate information on products and prices, typographical or pricing errors may occur. We cannot confirm the price of an item until after you place your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for such item. In the event that an item is priced incorrectly, we may, at our discretion, contact you for instructions or cancel your order and notify you of such cancellation, in which case you will be fully refunded.

5.1 Price and Payment. All prices are correct at the time the information is entered into the system. If for any reason we are unable to ship your items, the value of the items not shipped will be refunded to the wallet of your User Account or to the original payment method, as you choose.

All prices exclude shipping costs. The total cost of the order is the price of the products ordered plus shipping costs.

Prices may change at any time, but (except as set forth above) changes will not affect orders for which we have sent an Order Confirmation.

Once you have selected all the items you wish to purchase, they will be added to your bag. The next step will be to process the order and make the payment. To do so, you must follow the steps of the purchase process, indicating or verifying the information requested at each step. In addition, throughout the purchase process, before making the payment, you may modify the details of your order. You will find a detailed description of the purchase process in How to place an order . Additionally, if you are a registered user, in "My Account" you will be able to view a record of all the orders you have placed. If your order triggers a fraud alert in our security system, a verification email may be sent to your email address. You may use the payment methods specified on the local Site, which may include Visa, Mastercard, American Express, PayPal, and online banking, etc.

To minimize the risk of unauthorized access, your credit card information will be encrypted. Once we receive your order, we will request a pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Your card will be charged at the time the order is placed, unless you have selected a later payment service (only available in certain countries), in which case your card will be charged at the time of shipment, or unless you have selected a cash on delivery service (only available in certain countries), in which case the charge will be made in cash at the time of delivery.

By clicking "Buy Now" or "Place Order" or "Authorize Payment" and "Continue", you are confirming that the credit card is yours. Credit cards are subject to verification and authorization by the card issuer. If the issuer does not authorize the payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any contract with you.

5.2 Colors. We have made every effort to display, as accurately as possible, the colors of our products that appear on the Services. However, as the actual colors you see will depend on your monitor, we cannot guarantee that the display of any color on your monitor will be accurate.

5.3 Packaging. Unless otherwise stipulated, we will only comply with your minimum packaging standards for the selected transportation method. The cost of any special packaging, loading, or bracing requested by you will be borne by you.

5.4 Shipping and delivery. The Company ships from different warehouses in different countries. In the case of orders with more than one item, we may split your order into several packages based on stock levels at our own discretion. Our aim is to deliver orders as soon as possible. However, sometimes, during periods of higher sales volume, deliveries may take longer. If you have any questions about shipping and delivery, please contact our Customer Service Platform .

5.5 Title and shipping. Unless otherwise agreed, shipment will be made to the delivery address provided by you. Title to any items purchased is transferred from the respective selling entity (i.e., Fashion Choice Pte. Ltd. if you are located in an area other than the European Union, Albania, Andorra, Armenia, Bosnia and Herzegovina, Georgia, Iceland, Monaco, Montenegro, North Macedonia, Norway, Moldova, San Marino, Serbia, Holy See, Kosovo, Switzerland, Liechtenstein, Russian Federation, Belarus, United States, United Kingdom, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, Jordan, Singapore, Brunei Darussalam, Cambodia, East Timor, Guam, Indonesia, Laos, Macao, Hong Kong, Malaysia, Maldives, Myanmar, Philippines, Sri Lanka, Taiwan, Thailand, Turkey, Vietnam, South Korea) to you as the respective customer once the items are loaded onto the international carrier outside your country. Any claims against the Company for shortages or damages occurring before our delivery of the item to you must be made to customer service within five (5) days of your receipt of the merchandise.

5.6 Product return. Products may be returned within the designated period. The exact time frame and return policy vary from country to country. Please contact our customer service for detailed information. Unless otherwise agreed by the Company, shipping costs will be borne by the customer.

Incorrectly sized items and items with quality issues may be exchanged. In the case of defective products, if a defect or damage is confirmed on the returned products, we will refund the full amount, including shipping and return costs. The refund will be credited to your user account wallet or the original payment method, at your choice.

The following items cannot be returned or exchanged: bodysuits, lingerie and sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

5.7 Reviews, comments, and submissions. Unless otherwise provided elsewhere in this Agreement or on the Services, anything you submit or post on the Services and/or provide to our Site or Application, including, without limitation, images, videos, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and upon submitting or posting, you irrevocably agree to license the Submissions and all intellectual property rights ("IP") related thereto (excluding moral rights such as copyright) to the Company free of charge, and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you, and you agree not to raise any dispute regarding any use of the Submissions by us in the future. You are responsible for all Submissions shared and must ensure that these are in line with public morals and religious beliefs, do not violate any applicable law, and will not cause us to violate any applicable law or regulatory guidelines by displaying such Submissions on the Internet.

You warrant that your Submissions, in whole or in part, are clean and free of any intellectual property infringement, disputes, or third-party claims. We assume no liability for any misuse of copyrights or any other third-party rights by you. You agree to defend and indemnify the Company for any loss caused due to the use of the Submissions for any purpose.

In addition to the rights applicable to any Submission, when you post comments or reviews on the Site or Applications, you also grant us the right to use the name you submit with any review, comment or other content, if any, in connection with such review, comment or other content. You represent and warrant that you own or otherwise control all rights to the reviews, comments and other content you post on this site and that our use of your reviews, comments or other content will not infringe or violate the rights of third parties. You will not use a false email address, impersonate any person other than yourself, or otherwise mislead us or third parties as to the origin of any Submission or content. We may, but are not obligated to, remove or edit any Submission (including comments or reviews) for any reason.

5.8 User-generated content. When you transmit, post, upload, share or otherwise contribute any content to our Site or Applications, including but not limited to your Submissions, such contributed content will be considered user-generated content ("UGC") to the extent that such content is visible or accessible to any other visitor or user of the Site or Applications. By accepting these Terms, you agree not to contribute any UGC that could reasonably be considered to imply, contain, provide or promote any of the following:

You also acknowledge and agree that SHEIN, at its sole discretion, may remove or block any UGC that it deems to violate the above requirements. Posting UGC that violates these Terms may result in the suspension or subsequent full or partial cancellation of our Services. By accepting these Terms, you acknowledge and agree to post only UGC that is appropriate for a family audience. You also acknowledge and agree that SHEIN is not obligated to actively monitor or review UGC prior to its display on SHEIN's Sites or Applications, and that, therefore, you are solely responsible for the UGC you choose to post on the Sites or Applications.

6.1 Content. The Services, including all their information and content, such as text, software, scripts, graphics, photos, sounds, music, videos and interactive features (collectively, the "Content") provided as part of the Services belong at all times to the Company or those who license their use to us and are protected by the copyright laws of your own country and international copyright laws. You may use the Content only to the extent expressly authorized by us or those who license their use to us.

6.2 SHEIN Marks. The trademarks, service marks, icons, graphics, word marks, designs and logos of "SHEIN" ("Marks") are the property of Roadget Business Pte. Ltd.. "SHEIN" and the SHEIN Marks are registered trademarks in the countries for which there are pending applications or issued registrations. You have not and will not acquire any right, title or interest in any of the Marks. The SHEIN Marks may not be used in connection with any product or service that is not the Company's, in any way that could cause confusion among customers, or in any way that discourages or discredits the Company. The Marks, whether on any product offered for sale on the Site or Applications, or appearing as a logo or text on any part of the Site, are not a representation that Roadget Business Pte. Ltd. is the owner of any copyright or other intellectual property rights in the products offered for sale on the Site or Applications. Roadget Business Pte. Ltd. acquires some of its products from third-party manufacturers and wholesalers.

6.3 Reserved rights. The Content of the Services is provided to you as is, solely for your information, and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purpose without the prior written consent of the Company or the respective owners or licensors. We reserve all rights not expressly granted in the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, opinions or other information about the Services that you provide to us is non-confidential and shall become the sole property of the Company.

You agree not to use, copy, distribute or create derivative works of any of the Content, except as expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site or Content therein.

Our Site and Applications may contain links to third-party sites that are not owned or controlled by us. References on our Site and Applications to third-party names, marks, products or services, or links to third-party sites or information, do not constitute an endorsement, sponsorship or recommendation of the third party or its information, products or services.

We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies or practices of third-party sites or services, including, but not limited to, any third-party social media or mobile application platform with which the Services operate or otherwise interact. The Company is not responsible for the acts or omissions of the operators of such sites or platforms. Your use of such third-party sites or platforms is at your own risk and will be governed by the terms and policies of such third parties (including their privacy policies). We do not guarantee the accuracy, completeness or timeliness of content posted on the Site or in our Applications by third parties. We strongly encourage you to read all third-party terms and conditions and privacy policies.

8.1 Enrollment. You have the option to enroll in our text messaging (SMS) program where you will receive marketing communications from us or our provider. Opting in means you agree to receive recurring automated marketing messages at your registered mobile number.

8.2 Opt-out. You may stop receiving SMS/MMS text messages by replying STOP or any other indication we provide to any message you receive in our text messaging program, or simply by sending STOP or any other indication we provide to the number from which you currently receive our text messages. In either case, you will receive an additional message confirming that your request has been processed.

8.3 Your own mobile plan. As always, message and data rates may apply to any messages sent to and by you. If you have any questions about your messaging or data plan, it is best to contact your mobile provider.

8.4 Your obligations regarding your own phone number. You represent that you are the account holder or the regular user of the mobile phone number you provide when enrolling in our text messaging program. If you change or deactivate that number, you are responsible for notifying us immediately through the Customer Service Platform or the Privacy Center. Neither we, nor our providers, nor any mobile operator will be liable for delayed or undelivered messages. You agree to indemnify us in full for all claims, expenses and damages related to or caused in whole or in part by your failure to notify us if you change your phone number, including, but not limited to, all claims, expenses and damages related to or arising from any and all applicable laws.

8.5 Participation subject to cancellation or modification. We may suspend or terminate your receipt of automated marketing messages if we consider that you are breaching these Terms. Your receipt of these messages is also subject to termination in the event that your mobile phone service is terminated or expires. We reserve the right to modify or discontinue, temporarily or permanently, all or part of these messages, with or without prior notice.

We will not be liable for any failure or delay in performing any of the obligations we assume under the Terms or other contracts when caused by events beyond our reasonable control ("Force Majeure"). Force Majeure means any act, event, non-exercise, omission or accident beyond our reasonable control, including, but not limited to, the following:

Our obligations arising from the Terms or other contracts shall be deemed suspended during the period in which the Force Majeure remains in effect, and we shall be granted an extension of the time to fulfill such obligations for a period of time equal to the duration of the Force Majeure. We will provide all reasonable resources to end the Force Majeure to the extent of our capabilities or to find a solution that allows us to fulfill our obligations under the Terms despite the Force Majeure.

10.1 Company Liability. Except as expressly stated otherwise in these Terms, our liability in connection with any product purchased on our Site shall be strictly limited to the purchase price of such product. Notwithstanding the foregoing, our liability shall not be excluded or limited in the following cases:

10.2 Disclaimer of Liability. Notwithstanding the provisions of the preceding paragraph, and to the extent permitted by law, and unless these Terms indicate otherwise, we will not accept any liability for the following losses, regardless of their origin:

Regarding the website and application. Due to the open nature of the Services and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through the Services, unless expressly stated otherwise in the Services. All product descriptions, information and materials displayed in the Services are provided "as is", without warranties or conditions, express or implied, of any kind, except as legally established. In this regard, since you are contracting as a consumer or user, we are obligated to deliver goods that conform to the mutually intended transaction, in accordance with reasonable commercial expectations, being responsible to you for any lack of conformity that exists at the time of delivery. Goods are deemed to conform to the intended transaction or purchase if (i) they conform to the description provided by us and possess the qualities we have presented on this Site; (ii) they are fit for the purposes for which goods of this type are normally used; and (iii) they exhibit the quality and performance that are normal in goods of the same type and that can reasonably be expected. To the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that cannot be lawfully excluded.

Regarding the Products. SHEIN provides a warranty for the products it sells through this web portal and in its retail establishments within Colombian territory. Under the terms established by Law 1480 of 2011, SHEIN is responsible for defects in the quality, suitability, and safety of the product. The warranty period for products sold by SHEIN is ninety (90) days, counted from the delivery of the product. Products may have characteristics of the natural materials used in their manufacture that are unrelated to the quality and suitability of the product; these are qualities inherent to the material with which the product was manufactured, which the consumer must take into account at the time of purchase.

If your claims relate to the effectiveness of the warranty, SHEIN will only be liable to you for the amount paid for the product. In all other respects, SHEIN will be liable to the extent permitted by law. Your warranty claim must be communicated to SHEIN within the previously indicated period, through the communication channels provided by SHEIN for customer service. In any case, we will proceed to examine the product and determine whether a refund or replacement of the product is warranted under the warranty."

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation or the use of the Services shall be governed by and construed in accordance with the laws of Singapore without regard to its conflict of law provisions.

Any dispute arising out of or in connection with this agreement and the use of the Services, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre in force at the time, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

Nothing in this Clause shall affect the statutory rights that you, as a consumer, are afforded under the legislation applicable to this matter.

12.1 Initial dispute resolution. We are available at the email address [email protected] to resolve any questions you may have regarding the use of the Services. Most issues can be resolved quickly in this way. Both you and we agree to make every effort to resolve any dispute, claim, question, request, complaint, grievance or disagreement directly through good faith consultations and negotiations, which shall be a precondition for either party to initiate a lawsuit or arbitration.

13.1 Assignment. You may not assign or transfer this Agreement (or any of your rights or obligations under it) without prior written consent. Any attempted assignment or transfer without complying with the foregoing shall be void. We may freely assign or transfer this Agreement. This Agreement shall benefit and be binding on the parties and their respective legal representatives, successors and assigns.

13.2 Entire agreement; no waiver. These Terms, together with our Privacy and Cookies Policy , and any other legal notices published on the Site or Applications, shall constitute the entire agreement between you and us regarding the Services, and shall supersede all prior terms, agreements, discussions and writings relating to the Services. If any provision of the Terms is unenforceable, such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect. No waiver of any term of the Terms shall be deemed a subsequent or continuing waiver of such term or any other term. Our failure to enforce any right or provision under the Terms shall not constitute a waiver of such right or provision.

13.3 Indemnification. You agree to release, indemnify and defend the Company and its affiliates, associated companies, suppliers, licensors and partners, as well as the officers, directors, employees, agents and representatives of each of them, against all third-party claims and costs (including reasonable attorneys' fees) arising out of or relating to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services; (3) your breach of these Terms. We will promptly notify you of any such claim and provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our expense, to assume the exclusive defense of any matter subject to indemnification by you. In that case, you shall have no obligation to defend us in that matter.

13.4 Interpretation. In the interpretation of the Terms, headings are used for convenience only and shall not be taken into account.

13.5 Governing law. If you reside in countries, regions or areas other than the European Union, Albania, Andorra, Armenia, Bosnia and Herzegovina, Georgia, Iceland, Monaco, Montenegro, North Macedonia, Norway, Moldova, San Marino, Serbia, Holy See, Kosovo, Switzerland, Liechtenstein, Russian Federation, Belarus, United States, United Kingdom, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, Jordan, Singapore, Brunei Darussalam, Cambodia, East Timor, Guam, Indonesia, Laos, Macao, Hong Kong, Malaysia, Maldives, Myanmar, Philippines, Sri Lanka, Taiwan, Thailand, Turkey, Vietnam, South Korea, your use of our Site and the contracts for the purchase of products through such Site shall be governed by the laws and regulations of Singapore.

Just as we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to by the Company infringes your copyright, we encourage you to send us a copyright takedown notification. To do so, please email us at the following address: [email protected] .

Your notification of infringement must include the following:

We will respond to all such notifications, including, as required or appropriate, by removing the infringing material or disabling all links to the infringing material. Under our own policies, we may, at our sole discretion, terminate a visitor's access to and use of the Services if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of the Company or of third parties. In the event of such termination, we will have no obligation to provide a refund of any amounts previously paid to us.

If the Company or all of its assets were acquired, or in the unlikely event that the Company or its affiliates went out of business or went bankrupt, user information would be one of the assets that would be transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the Company may continue to use your personal information for the same purposes for which we previously obtained your consent. For more information, please see our Privacy and Cookie Policy .

We welcome your questions and comments about our privacy practices or these Terms. You may contact us at any time by email at [email protected] or through our Customer Service Platform .