· How to Participate in the Free Trial
1. Browse through the products available for the Free Trial and select the ones you like the most (maximum 3 items per week) and click on " Free Trial ".
2. Select your size, fill in your delivery address information, and accept.
3. Go to " My Free Trial " to check the results. The processing time is approximately one week.
4. Your order will be shipped automatically once your application is approved. You can click on the " Publish Report " button in the order list to upload your review once you receive the item.
5. You can check the status of your report in " My Reports ". You only have one chance to modify the report if the original does not meet the requirements to be published.
· Introduction to the Free Trial
1: General Introduction
1.1 What is SHEIN's Free Trial?
It's a very fun platform for our customers, as we give them the opportunity to try a garment for free so they can share their opinion on the website. Customers can receive free clothing in exchange for a detailed review about their overall experience, including quality, style, fit, fabric, and design. This helps us improve our brand by providing detailed personal reviews for other customers to see. Everyone wins!
1.2 Trial Report
If you have been selected for the Free Trial program, you must submit a report about the product within 10 days of receiving it. You will have the opportunity to touch the product to see its texture, and try it on to see how it fits and get an accurate opinion of the item. Reviews should describe the material, texture, and overall quality, accompanied by photographs and a detailed description. The best reviews will be marked as "High Quality" and will be rewarded with SHEIN points.
2: How It Works
1. Select the item for the Free Trial by clicking on "Free Trial". The status of the application will be "Pending" in "My Application".
2. Once all applications have been reviewed, the winners will be announced in the main "Free Trial" section.
3. If you have not won, your application status will be "Denied".
4. If you win, your application status will be "Approved", and the item will be shipped to the address provided.
5. Once the product is received, you must submit the product report within the next 10 days.
6. Be sure to follow all instructions to create and upload the report.
7. We will review the applications to ensure they meet our requirements.
8. In the event that the report does not meet the requirements or cannot be uploaded, you will have another opportunity to submit it.
Please note that once your report is approved, the text, images, and videos may be used in our reviews section. Your username and personal information will remain hidden.
2.1 How to Apply
1. Check that you have remaining opportunities to apply for the Free Trial this week (You have 3 opportunities per week).
2. To select the items for the Free Trial, click on "Free Trial".
3. Enter your email address and your size.
4. Click on "Accept" and stay tuned for the results!
2.2 Submitting the Report
1. Once you receive the item for the Free Trial, it's time to write the report! Try it on and take full-body photos and photos of the outfit details.
2. Click on "Upload" to upload the review and photos.
3. Write a detailed description about the Free Trial Item and don't forget to include the photos.
4. Click on submit report.
5. Wait for the report to be processed. If the report has not been uploaded correctly, try uploading it again (you only have one more chance).
3: Eligibility
Any account that has not been blocked can be chosen for a Free Trial at SHEIN.
You can apply for Free Trials up to 3 times per week.
4: Rules on Points Rewards
If the report does not meet the requirements, you will not earn any points.
If the report meets the necessary requirements, you will earn 20 points.
If the report is rated as "High Quality", you will earn an additional 100 points.
5: Rules and Requirements
Once the Free Trial has been processed, we will prepare your order and ship it. Before applying for the Free Trial, make sure to correctly select the size, address, and other personal information, as we do not resend packages and are not responsible for lost orders.
Please submit the report within 10 days of receiving the item. If you have forgotten or have not submitted the review on time, you will not have any more opportunities to participate again in another Free Trial. Reports must include one full-body photo and two detail photos of the item. If your report does not meet any of the requirements, you will not be selected again for another Free Trial. If you have not received your Free Trial order within 30 days, please contact us by sending an email to [email protected]
You may not use a fake account to apply for Free Trial products in order to be eligible to receive more free trials. Detected fake accounts will be automatically canceled from being eligible for Free Trials and the items will not be shipped. Those accounts will be removed from the list of members eligible for free trials. This will result in the prohibition of using those accounts for future Free Trials.
Reviews from users who use stolen, fake, or inappropriate photos will be deleted, and they will be flagged for the future. This is strictly prohibited and access to our free trial program will not be granted again.
If the review has not been approved, the user will have a new opportunity to submit it. Please make sure to resubmit the review that meets the requirements and follows the instructions.
6: How are the winners selected?
Free Trial winners are chosen through an automated system. Our system considers the activity levels of participants in previous Free Trials. The system considers whether a user is a potential buyer, how much they have purchased in the past, and how they have performed in previous Free Trials.
7: Quality Report Requirements
Contents
A report must contain the customer's opinions and describe the pros and cons of the item received. It should not only have negative content about the product, but should also describe some positive aspects of it.
Photos
Please take your own photos when publishing them in your Free Trial report. Do not use photos from the website or from other customers, as this is prohibited. Be sure to capture the details of the product while wearing it.
We recommend publishing four photos, clear and showing the details of the product. We recommend that the photos be: 1. Full-body. 2. Details. 3. Wearing the item or showing what you like most about it.
Please make sure that the photos are provided in appropriate size and in good taste.
Text: be concise. State the pros and cons of the item as well as any information you consider important and that you would have liked to know if you were to buy the item.
Suggestions and Recommendations
Feel free to share your honest opinion. The goal of these free trials is to let customers know what kind of product they will receive when buying it at SHEIN. A positive review helps other customers decide to buy it, and a negative review helps us improve as a company.
8: Notification System
You will receive notifications via email or in the app.
Being selected to review the Free Trial
Receive report reminders
Report results
9: Exceptions
Unfortunately, this Free Trial item is out of stock. This is because our supplier does not have enough sizes and/or inventory. To confirm a replacement for your Free Trial review, please contact [email protected]
If at any point during the Free Trial period there is a quality issue, design defect, shipping problem, or any conflict with the Free Trial, you must let us know as soon as possible. Please report the issue and any defects related to the product received by sending an email to: [email protected]
For any shipping issues, contact [email protected]
For any other inquiries, please send your feedback to [email protected]
10: About Fees
When you request Free Trial items and these products have been seized by customs or charged extra fees, customers will be responsible for their release from customs and must pay the corresponding fees at their own expense.
· FAQs
1. Q: Am I required to pay shipping fees?
A: We cover all shipping costs. All you have to do is submit your review within 10 days of receiving your Free Trial item.
2. Q: I requested the free trial of the same item with two different accounts, and both were selected. Can I get both items?
A: No, members cannot receive the same Free Trial item multiple times. Creating multiple accounts to request Free Trial items is against our terms and conditions. Any customer who does this will be automatically excluded from the Free Trial program.
3. Q: Can I keep the Free Trial item after submitting my report?
A: Of course! If you have been selected for the Free Trial, you can keep the item once you have submitted your review of the product.
4. Q: Will the list of winners be announced?
A: Yes, we will announce the list of winners in the Free Trial Center section.
5. Q: What can I do if the size or address for the Free Trial order is incorrect?
A: Once the order has been generated, we cannot change the size or delivery address of the Free Trial item. These items are processed and shipped very quickly. Please make sure that the size and delivery address provided are correct before placing the order.
6. Q: I requested and was selected for a Free Trial item; then I realized the item is not my style and won't fit me well. Can I exchange it for another item?
R: Unfortunately, once you have requested the free trial and been selected, the item cannot be exchanged. Please ask a friend or family member to help you with your report if you think the item suits them better.
7. Q: What can I do if the Free Trial review does not upload?
A: If you cannot upload the review, please check if the link is correct. The link must go directly to the Free Trial product you requested. The image size must be at least 500*680 px.
If you still cannot upload it, please send the information you want to share and a screenshot of the error you receive to our email: [email protected] , we will verify the error and help you as soon as possible.
8. Q: After requesting a trial item, if I feel I made the wrong choice or no longer want the item, can I cancel it and request something else?
A: No, once you have requested a Free Trial item, you will not be able to cancel it and request another item.
· Contact Us
For any questions or complaints, please contact us at [email protected]
Response time: 1 business day