What is the refund method?
Online Payment:
1. The refund will be sent to your SHEIN Wallet or the original payment method based on the refund method you selected.
2. If you do not select a refund method, we will proceed according to your choice in the refund record.
Cash on Delivery: the refund will be issued to your SHEIN Wallet.
Note: Orders paid with SHEIN Gift Cards will be refunded to the Gift Card by default.
When will I receive my refund?
Once the refund is processed, you will receive a refund notification email. The refund time depends on your refund method and the bank.
| Refund method | SHEIN refund processing time | Financial institution processing time | |
|---|---|---|---|
 | SHEIN Gift Card | Within 24 Hours | / |
 | SHEIN Wallet | Within 1 Hour | / |
 | PayPal | Within 24 Hours | 2-5 business days |
 | Pse | Within 24 Hours | 1-15 business days |
 | Nequi | Within 24 Hours | 1-3 business days |
 | Credit/Debit Card | Within 24 Hours | 5-15 business days (sometimes up to 30 days) |
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment was deducted.
If your original card has expired or is no longer valid, you can contact the card issuer (your bank or card company) for assistance; you will still be able to receive the money on your behalf.
How can I check/find and use my Wallet?
Log in to your SHEIN account → My Assets to check if your refund has been applied to your 'Wallet'. Make sure to log in to the correct account and then tap ' My Wallet '.
For online payment, the Wallet balance can be used for your next purchase or withdrawn and returned to your original payment account.
For cash on delivery, the Wallet balance can only be used for your next purchase and cannot be withdrawn.
What is ARN?
ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the "Refund Details" page, and we will also send you an email to inform you about the ARN.
If you have not received your refund within the standard timeframe, use the refund Acquirer Reference Number to contact your bank for further status updates and information.
Why is the amount received less than the refund amount?
1. The bank charges a fee.
2. The exchange rate has changed since the payment.
3. Refunds are used to deduct installment charges.
4. The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you can contact your bank to verify the above scenarios.
Note: Original shipping costs, shipping guarantee, and processing fees are non-refundable.